GP Connect says “Failed to fetch” or “Couldn’t reach gospelproducers.com” when I sign in

Update GP Connect to version 1.0.15 or newer. It fixes a sign-in problem some customers had, and the missing video on the sign-in screen too.

1. Choose GP Connect > Check for Updates in the menu bar at the top of your screen. A New Update available notice may already be showing.
2. Click Update, then Restart to update.
3. Sign in again with your Gospel Producers email or username and password.

To check your version, go to Settings. Under About, it should say Version 1.0.15 or higher.

If that doesn’t work

• Check that other websites open, and try opening gospelproducers.com in your browser.
• If the message says your email or password is wrong, reset your password at gospelproducers.com/myaccount/lost-password.
• Still stuck? Submit a ticket with your GP Connect version, your Mac model and macOS version (or Windows PC model and Windows version), a screenshot of the message, and whether you’re on home Wi-Fi, a phone hotspot, or a work network.

Related: Update GP Connect · Password reset / Forgot password