Support

Support2019-04-26T09:57:57-04:00
I Pre-Enrolled In a class, but I don’t have access to it yet2019-04-18T08:11:03-04:00

Pre-enrolling in a class is just like buying a movie ticket to that hot new movie that’s coming out so you don’t have to wait in line and you can get the best seats in the house! That said, our Pre-enrollment periods typically aren’t that long. You should be receiving an email from our support channel sometime soon to let you know that the class is now available. Once the class is available, it will show up for you to access and watch in The Student Area.

Is there a timeframe to complete my class?2018-07-05T09:46:37-04:00

You have lifetime access to every class that you enroll in so you can complete a class as quickly as you’d like and retake a class as many times as you like.

Can I share a class?2018-07-05T09:45:27-04:00

Each class is designed to be taken individually, and not ideal for group viewings. Your enrollment grants you lifetime access to the course and its materials, so while you do not need to keep your class a secret, we ask that students do not copy or redistribute the materials in any way.

I still have questions, how do I contact you?2018-07-05T09:44:24-04:00

We’re here to help.

Email us at: Support@gospelproducers.com

Requirements for using a mobile device2018-07-05T09:42:40-04:00

Our website supports iOS and Android mobile devices.

What are the system requirements?2018-07-05T09:41:30-04:00

Any modern PC or Internet connected device will work. It is recommended that you have an internet speed above 5 Mbps in order to get the best streaming experience from the videos.

What browsers do you support?2018-07-05T09:40:35-04:00

We support the following desktop browsers:

Google Chrome 36 and above

Firefox 29 and up

Safari 6.1 and up

Internet Explorer 11 and up

How do I view a lesson?2018-07-05T09:36:07-04:00

Once you’ve enrolled in a class you can find your class content in the Student Area under “My Enrolled Classes”. 

To navigate from a different page to your classes, click on the Student Area in the navigation bar and select the class you’d like to view in the drop down menu under “My Enrolled Classes.

Once you are on your class page you will find the Class Outline for your class to the left(or at the bottom on mobile). Select the lesson you’d like to view and you’ll be navigated to the selected lesson where you can view content and participate in the lesson discussion.

Can I download a class?2018-07-05T09:35:06-04:00

Unfortunately you cannot download the video lessons to your computer. The good news, however, is that with your lifetime access you can watch the classes at any time.

My Video Won’t Load!2018-07-05T09:33:03-04:00

Sorry to hear that your video isn’t loading. We know it’s frustrating when technical difficulties get in the way of you completing a lesson. Here are a few possible solutions you can try:

  1. Check your browser. Having a supported browser is the best way to access your class. Head here To see if you have the supported browser.
  2. Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.
  3. Clear your cache. Just clearing out some data and cookies may fix the issue.

If none of these steps solve the problem, you can always email us at support@gospelproducers.com and we will work together to solve this problem for you!

My class keeps freezing…help!2018-07-05T09:29:11-04:00

Uh-oh that doesn’t sound good. The video should be playing – it’s what we do! It’s good to check a few things that you can do to fix the problem.

  1. Check your browser. Having a supported browser is the best way to access your class. Head here to see if you have the supported browser.
  2. Check your internet connection. A weak internet connection will sometimes cause the videos to load slowly or slow down.

If your browser is updated and internet connection is fine, then there’s a good chance we might be experiencing some technical difficulties. Send us an email at support@gospelproducers.com and we’ll be sure to check it out.

Can I watch videos on mobile?2018-07-04T19:27:13-04:00

All videos and content are supported on Android and iOS devices.

Can I re-watch videos?2018-07-04T19:25:54-04:00

Though a video may be marked as watched, you may still click on it to re-watch it.

How do I watch a video in full-screen mode?2018-07-04T19:22:49-04:00

Easy! When your video is playing you can just hover over the video and the video chrome (bar at the bottom) will appear. On the top right corner of the chrome you will see a white icon that you can select to transform your video into full-screen mode.

To exit full-screen mode you can click the same button again or just tap the escape button on your keyboard.

Why won’t my payment go through?2018-07-04T19:20:05-04:00

Sorry that our payment process isn’t working properly.

If you are having serious issues with purchasing a class please contact us by emailing Support@gospelproducers.comcom

Here are a few common solutions that you can also try to solve your problem.

  1. Make sure all the information you’ve entered is correct. The most common reason for a payment not going through is a typo.
  2. At this time we only accept MasterCard, Visa, American Express, and Discover.
  3. Have you already purchased the class? You cannot purchase the same class more than once so make sure you aren’t already enrolled in the class.
I bought a class and it isn’t showing up.2018-07-04T19:16:18-04:00

Oh no!!

First, don’t panic, we’re going to get through this together.

Next, you can start by checking to see if you received a confirmation email. The confirmation email is the best way to know if your information was received. If you don’t see the confirmation in your inbox check your spam folder to make sure it hasn’t gone in there. If you can’t find the email there’s a good chance that the purchase didn’t go through. Check out the answer to why that might be here.

If your purchase didn’t go through you can try buying the class again or if you’d like some more assistance you can contact us by emailing support@gospelproducers.com

If your purchase did go through and your class isn’t showing up, please contact us and we will be sure to fix this right away!

Can I buy multiple enrollments for a class?2018-07-04T18:38:39-04:00

Currently we don’t have multiple enrollments for a course. When you enroll in a class you have unlimited access to the class content so there wouldn’t be a need to enroll in a class more than once. If you have friends who would be interested in enrolling in the class they’ll need to create their own accounts.

Can I buy multiple classes at one time?2018-07-04T18:37:21-04:00

Yes you can! When you want to enroll in a class just click the “Enroll Now” button and it will be automatically added to your cart. You can add as many different classes as you want and you can complete your enrollment on the purchase page.

How Do I Get A Refund?2018-07-05T15:21:00-04:00

We are sorry to hear that you want a refund. All sales are final but if there is a warranted reason that you feel that you need a refund please contact us by emailing support@gospelproducers.com and we will help you out.