I purchased a product but I didn’t receive any files!

Files are only distributed once a completed payment has fully processed. You may have an incomplete payment on your account. Try logging in to your bank or card account (or your Apple Pay, Google Pay, Affirm or Klarna account) to see if the transaction was processed, or if it’s a pending transaction / hold. If the transaction wasn’t completed, the pending charge will be released back to your account within the next 24-48 hours.