During sales or busy times, a download sometimes doesn’t finish completely, which leaves a file that won’t open. Try these steps:
- Delete the file and download it again from My Downloads. Let it finish completely. A different network or device can also help.
- Still failing? Use the Offline Installer for your product. See How To Use Our Offline Installers.
- On a Mac, a message saying the file “can’t be opened because it is from an unidentified developer” doesn’t mean the file is corrupted. See Cannot be opened because it is from an “Unidentified Developer”.
- Still stuck? Contact our support team and include a screenshot of the exact error message.
