Hi, how can we help?
← Back to Support
FAQs
66 articles
AAX File Extraction Error.
ONLY use the AAX installer IF you have Pro Tools installed on your system! If you don’t there is NO NEED to run the…
FAQs
ASIO Driver Issues(Windows)
In Windows, the device ASIO driver may be set to exclusive use by default. This means that once the ASIO driver is in use…
FAQs
Authorization/Where Is My Serial Number?
Be sure to check your email inbox under the email address you used for your purchase, as well as your junk mail/spam folder. You…
FAQs
Authorization/Where Is My Serial Number?
Be sure to check your email inbox under the email address you used for your purchase, as well as your junk mail/spam folder. You…
FAQs
Authorizations / Number of computers
Each product can be active on up to 3 of your computers at a time. If you have a serial number, you can activate…
FAQs
Authorizations / Number of computers
Each product can be active on up to 3 of your computers at a time. If you have a serial number, you can activate…
FAQs
Authorizations / Number of computers
Each product can be active on up to 3 of your computers at a time. If you have a serial number, you can activate…
FAQs
Authorizations / Number of computers
Each product can be active on up to 3 of your computers at a time. If you have a serial number, you can activate…
FAQs
Can I Buy Multiple Classes At One Time?
Yes you can! When you want to enroll in a class just click the "Enroll Now" button and it will be automatically added to…
FAQs
Can I buy multiple enrollments for a class?
Currently we don't have multiple enrollments for a course. When you enroll in a class you have unlimited access to the class content so…
FAQs
Can I Get A Discount? When Is The Next Sale? etc.
The best way to know when we are offering deals on our products is to join our mailing list by clicking this link http://eepurl.com/dwn59b
FAQs
Can I share a class?
Each class is designed to be taken individually, and not ideal for group viewings. Your enrollment grants you lifetime access to the course and…
FAQs
Can’t Find Plugin In DAW
To verify if the plugin installed correctly please follow the instructions below: VST3 Navigate to the following and look for the name of the…
FAQs
Can’t Find Plugin In DAW
To verify if the plugin installed correctly please follow the instructions below: VST3 Navigate to the following and look for the name of the…
FAQs
Can’t Find Plugin in DAW
To verify if the plugin installed correctly please follow the instructions below: VST3 Navigate to the following and look for the name of the…
FAQs
Do I Need Vol. 1 To Purchase Vol. 2?
No. Vol. 2 is not an upgrade; it's a completely different product and can be used without having Vol. 1.
FAQs
File Corrupted/Cannot Be Opened
During sales or busy times, a download sometimes doesn't finish completely, which leaves a file that won't open. Try these steps: Delete the file…
FAQs
Guide Track Walkthrough Videos
Walkthrough/Overview: https://www.youtube.com/live/JWThrmz4Uno?si=mJb9ZaQbKjj8ffRl
FAQs
How To Fix “No Sound” Coming From Plugins!
No Sound Coming From My Plugin—How Do I Fix This? If your plugin isn’t making any sound, or has suddenly stopped producing audio, try…
FAQs
How To Fix “One or more of the required install files are missing from the download folder Please see the folder path and required file names below.”
If you see this error during installation, it usually means the installer cannot locate the necessary files in your Downloads folder. Here’s how to…
FAQs
How To Fix Downloads Stuck/File Extraction Errors
I’m Getting a File Extraction Error During Installation—How Do I Fix It? If you’re seeing a file extraction error or your installer stops or…
FAQs
How To Fix Plugin Not Showing up in DAW!
If you’ve installed your plugin but it’s not appearing in your DAW’s plugin list, try these troubleshooting steps: 1. Check the Plugin Manager in Your…
FAQs
How To Install Crowd Track
Easiest way: install with GP Connect. Download GP Connect (available on Mac and Windows; Mac needs macOS 12 or newer, Windows needs Windows 11),…
FAQs
How To Install Guide Track
Easiest way: install with GP Connect. Download GP Connect (available on Mac and Windows; Mac needs macOS 12 or newer, Windows needs Windows 11),…
FAQs
How To Install Juice
FAQs
How To Install Loop Elements Pro
Easiest way: install with GP Connect. Download GP Connect (available on Mac and Windows; Mac needs macOS 12 or newer, Windows needs Windows 11),…
FAQs
How To Install Loop Track
Easiest way: install with GP Connect. Download GP Connect (available on Mac and Windows; Mac needs macOS 12 or newer, Windows needs Windows 11),…
FAQs
How To Install Peculiar Sounds V2
Easiest way: install with GP Connect. Download GP Connect (available on Mac and Windows; Mac needs macOS 12 or newer, Windows needs Windows 11),…
FAQs
How to Open the App on macOS When You See “Unidentified Developer” Warning
If you receive the following popup after double clicking the Install .pkg Why This Happens: macOS includes a security feature called Gatekeeper that blocks…
FAQs
How To Update Your Plugin Or App!
To Update Your Plugin simply go to settings and click "Check For Updates" and click the link on the page download and install the…
FAQs
How To Use Our Offline Installers
How Do I Use the Offline Installer to Install My Plugin? If you experience download issues or slow speeds with the standard installer—especially when…
FAQs
I bought a class and it isn’t showing up.
Oh no!! First, don't panic, we're going to get through this together. Next, you can start by checking to see if you received a confirmation…
FAQs
I installed the expansion, but I only hear the standard cues. Where are the new expansion sounds?
If you’ve installed a Guide Track expansion but only see the standard cues (and not the new ones), it’s likely because the expanded cues…
FAQs
I purchased a product but I didn’t receive any files!
Files are only distributed once a completed payment has fully processed. You may have an incomplete payment on your account. Try logging in to…
FAQs
Is Juice Standalone?
No. Juice is a plugin (VST3 / AU) that runs inside your DAW, such as Logic Pro, Ableton Live, Studio One or FL Studio.…
FAQs
Is Usage Of Your Plugins Royalty-Free?
Our plugins can indeed be used for commercial projects royalty-free, provided that the original samples, presets, or MIDI files from the plugin are not…
FAQs
Juice By DLO Walkthrough Videos
Juice 1.1 Update:
FAQs
Logic Pro System Requirements
Works for Logic Pro 10.5 and up!
FAQs
Loop Elements Pro Videos
FAQs
Mac Silicon System Compatibility
Yes all of our products are compatible with all M-series Macs with apple silicon
FAQs
MIDI file changes tempo (Logic)
If your tempo is changing when you import a MIDI file from the browser, you can change this setting in Logic here: File >…
FAQs
MIDI file changes tempo (Logic)
If your tempo is changing when you import a MIDI file from the browser, you can change this setting in Logic here: File >…
FAQs
No sound after moving to a new computer
Got a new computer and the plugin loads, but there's no sound? You might even see the keys moving when you play, with no…
FAQs
No Sound/Samples Not Playing
If you are experiencing No sound/Samples not playing when you open up the plugin. It may be possible that your samples may have been…
FAQs
No Sound/Samples Not Playing
If you are experiencing No sound/Samples not playing when you open up the plugin. It may be possible that your samples may have been…
FAQs
No Sound/Samples Not Playing
If you are experiencing No sound/Samples not playing when you open up the plugin. It may be possible that your samples may have been…
FAQs
No Sound/Samples Not Playing
If you are experiencing No sound/Samples not playing when you open up the plugin. It may be possible that your samples may have been…
FAQs
Password reset / Forgot password
You can reset your password here: https://gospelproducers.com/myaccount/lost-password/ (Please use the email address that is registered with your Gospel Producers account.) This is the same…
FAQs
Pay with Credit Card
Yes, you can pay with a debit or credit card (Visa, MasterCard, American Express or Discover) at checkout. We also accept Apple Pay, Google…
FAQs
Payment not working
Here are a few common solutions that you can also try to solve your problem. Make sure all the billing information you have entered…
FAQs
Peculiar Sounds V2 Walkthrough Videos
Click below to watch all of the walkthrough videos:
FAQs
Plugin Not showing up in DAW
To verify if the plugin installed correctly please follow the instructions below: VST3 Navigate to the following and look for the name of the…
FAQs
Pro Tools System Requirements
Works for Pro Tools Artist and up. (Requires Current Subscription or Perpetual Support Plan!) Must have the full Avid Complete Plug-In Bundle Installed.
FAQs
Purchased Vol.1 & Vol.2: Where Is Vol 2 folder?
Unlike the singular zip file like Vol.1, Vol.2 is three (3) separate downloads: Trigger Files.zip Slate Presets.zip One Shots.zip Once downloaded you can take…
FAQs
Refund Policy
Thank you for supporting Gospel Producers! Our plugins, sound packs, templates and classes are digital products that you can download or access right away,…
FAQs
Serial Number/Authorization
Be sure to check your email inbox under the email address you used for your purchase, as well as your junk mail/spam folder. You…
FAQs
System Requirements
Mac Minimum Requirements Windows Minimum Requirements 2.2 GHz Intel Dual Core Processor 4 GB of RAM Mac OS X 10.12 or later M1/M2 Macs…
FAQs
System Requirements
Must already own or purchase Steven Slate Drums Trigger 2 Platinum separately (Free Version will not work) Mac Minimum Requirements Windows Minimum Requirements 2.2…
FAQs
System Requirements For Juice!
System Requirements: Mac Minimum Win Minimum 2.2 GHz Intel Dual Core Processor 4 GB of RAM Mac OS X 10.12 or later M1/M2 Macs…
FAQs
System Requirements: Ableton Arrangement View Template
Any version of Ableton 10 or 11 (Intro, Standard, Or Suite) Mac Minimum Requirements Windows Minimum Requirements Live 11 macOS High Sierra 10.13 to…
FAQs
The drums in Juice aren’t triggering from my MIDI controller
The drum sounds in the Juice plugin are mapped to the lowest ‘C’ (C0) on the MIDI keyboard. If you’re not hearing any drum sounds when…
FAQs
Where are My Classes?
Your classes will be displayed in your Gospel Producers account portal under 'My Classes' (https://gospelproducers.com/myclasses/) (Please make sure to accept the website cookies in…
FAQs
Where Can I Find My Classes/Downloads
Downloadable products If you didn't get an email after your purchase, check your spam folder first. You can always find your downloads by logging…
FAQs
Where To Put Yosh Drum Warehouse Files?
FAQs
Yosh Drum Warehouse Vol 2 Upgrade Price?
Vol. 2 is not an upgrade; it's a completely different product. The reason you may from time to time see a deal for buying…
FAQs
Zip File Doesn’t Unzip
In the event that the downloaded zip file does not open it is very likely that the download did not complete properly. Please refer…
FAQs
Browse articles
Guides, install help, licensing, troubleshooting
Submit a ticket
Can’t find it? Our team has your back.